Hiring your hundredth employee does not change your price. Team has no minimum and no cap. Company carries a $14,400 annual minimum, which is 100 employees at the Company rate.
250+ employees
Custom pricing, based on team size and the services you choose.
No, and there is no configuration that turns it on. Aggregation runs in the query layer before data reaches any dashboard, and no cohort under five participants is reported on at all. The demo shows a suppressed team so you can see the behaviour rather than take our word for it.
02Does our price jump when we pass 100 employees?
No. Team is priced per employee with no minimum and no cap, so going from 99 people to 100 costs you one more seat. Company is a service level you choose when you need SCIM, HRIS connectors, unlimited programmes and a named customer success contact, and it carries an annual minimum equivalent to 100 employees. Below that, Team is better value and you are welcome to stay on it.
03Where is the data processed?
European data centres, under UK GDPR. The sub-processor list, retention periods and the data processing agreement are published on our trust page. European data residency is guaranteed contractually on Company terms.
04Are you certified?
Our infrastructure providers hold SOC 2 Type II. Whole itself does not yet hold SOC 2 or ISO 27001, and we will not imply otherwise. The trust page sets out what we do have, what is in progress, and what we can offer instead during a review, including architecture access and a security questionnaire response.
05Do we have to buy coaching and Whole Days?
No. The platform subscription is the whole product and stands on its own. Coaching and Whole Days are separate, optional and priced separately, and most organisations add them once the platform has been running long enough to show where they would help. Both are scoped with you rather than bought off a shelf.
06Does the per-employee price include practitioner sessions?
No, and nothing on this page should be read as saying it does. The per-employee subscription buys the complete Whole experience for every eligible employee, which includes discovery of and matching into our verified practitioner network. The session itself is funded by Whole Coaching, a separate annual allowance you choose to fund. There is no unlimited-sessions plan and no included session count, because practitioners set their own rates and a session count would be a promise somebody else has to keep.
07Is the coaching allowance another software licence?
No. It is one flexible company budget for practitioner work, not a per-seat fee and not additional software. You fund a pool once a year, eligible sessions are drawn from it as your people use them at the practitioner rate, and what is left over is a conversation at renewal rather than something we quietly keep. It is invoiced separately from the platform subscription and is not counted as part of it.
08Do employees need our approval to use the allowance?
No, and by design. You set the total budget, which practitioner categories are eligible, who qualifies, and a funding limit per person if you want one. Whole applies those rules privately at the individual level. Making somebody ask HR or their manager for permission is precisely the step that keeps EAP utilisation in single digits, so it is not the default model, and you receive utilisation in aggregate rather than a list of who asked.
09What happens to the data if we leave?
Export everything in a machine-readable format at any time, and deletion is self-service for every employee and available org-wide on request. We complete deletion within 30 days and confirm it in writing.
10How is this different from an EAP?
An EAP is a service people use in a crisis, and utilisation sits in low single digits because using it means admitting to one. Whole is a daily habit with a clinical off-ramp: employees engage weekly because it is useful when nothing is wrong, which is also what makes the early-warning signal possible.
11What does the pilot actually commit us to?
A fixed fee and thirty days. No auto-renewal, no notice period, no data lock-in. If you continue onto Whole Company, the pilot fee is credited against your first year and you keep the founding rate. If you do not, you keep the outcomes report.